Warranty Information


Terms & Conditions
Your purchase is protected if:
- The item was purchased on www.madamistore.com

- The item you received was damaged, defective, or substantially different from the item represented on the product detail page.

- Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided).

- You raise a claim by opening a dispute.

- Your item is returned to the seller due to customs duties (customs clearance/taxes are not included).

- 15 days no reasons return&refund ( customers need to pay the return shipping fee).


1. Contact Seller

Please contact us online ( the chat button in the right corner of the window) or email: madamiservice@gmail.com
Please attach the order number or You may use a credit card or bank statement as proof of receipt if you do not provide the order number.

2. Estimated Timeline

Once everything is received in full, it will take no longer than 4-5 business days to process your refund request.Please don’t hesitate to email us with any questions!


If you are inquiring about a warranty replacement please contact: madamiservice@gmail.com for separate instructions.

Madami items purchased from unauthorized retailers are not covered under warranty. To verify an authorized retailer please email us.